Description

The Ansys Customer Portal (https://support.ansys.com) contains software downloads along with other resources like official documentation, tutorials, a knowledge base and more. 

There are two ways you can access the customer portal:

• Guest Account - Temporary Credentials are emailed to you during software trials

• Permanent Account (Already Purchased) - Registration Requires the Following:
  • Active TECS Subscription
  • Your Ansys Customer #
    • Found in the email you received that included your license key attached. Appears in the email like "Customers:  Company Name (Customer #)"
    • Found in your license text file you were sent or in your installed license file‍. 
    • Found by running command #3 in this article‍.
    • Click here for more ways to locate your customer number
  • Email Address Must be Paid
    • Gmail, Hotmail, Yahoo, etc. addresses will not be accepted.
  • Email Address Domain must be the same as your Ansys Support Coordinator (ASC) 
    • ASC - the person who was emailed the license file
    • If your email domain is different, the system can't verify you are associated with the company and you must have your ASC contact SimuTech Support, who can verify your identity and work with Ansys to register you manually.

Solution