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HOW TO - Fix Ansys Application Errors & Issues
Authored by Erdoğan Gökbulut November 21st, 2024 566 views 0 likes KB2403175
Description
Ansys application errors and issues can be causes by a number of different things. Knowing what those causes can be and what are the most common will help you identify and them out.
Solution
Possible Causes (most to least common) | Solution |
---|---|
Client settings/preferences are incorrect or corrupt
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Reset Ansys Settings to Default
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Corrupt Ansys Installation/Files
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Re-run Ansys client installation by right clicking setup file and selecting Run as Administrator. No need to uninstall.
|
Outdated GPU, System Drivers or Windows Updates
|
|
Corrupt Ansys Installation/Files
|
Troubleshoot Antivirus/EDR Software with Ansys
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Corrupt Ansys Installation/Files
|
Comprehensively Reinstall Ansys
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Product/CAD Settings are missing/corrupt or miss-configured
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Run Product & CAD Configuration Manager (5 min)
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Antivirus / Endpoint Detection (AV/EDR) Actively Blocks Ansys
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Troubleshoot Antivirus/EDR Software with Ansys
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Corrupt or missing Microsoft Visual C++ pre-requisite files
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Reinstall Microsoft Visual C++ pre-requisite software
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Remote Desktop Software (Windows RDP, TeamViewer, GoToMyPC, etc.) is causing issues.
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Can you repeat the problem when working from the computer locally?
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Ansys software bug
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Eliminate your Model, Ansys Version & Computer as the Cause, then contact Numesys.
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Corrupt Windows Installation
|
|
Less Common Causes to Consider
- Check if Ansys client software is being blocked by the Client Windows Firewall (not server firewall)
- Were any Windows or security updates recently installed the may be causing the issue?
- VPN software can sometimes cause issues, specifically we've seen issues with Cisco AnyConnect and Fluent as it relies on network settings.
- If experiencing issues with Fluent, disable your WiFi adapter, if present, and try again.
- Does your IT Department have any security or group policies that may be causing the issue?
- Does your IT Department having roaming profiles configured that may interfere with default installation locations? Contact Numesys Support.
- Is there any windows file permission issues or warnings that indicate certain folders that Ansys installs to writes to may be restricted?
- Are you trying to install from a network drive?