Error

When opening MotorCAD, the user gets the following error.

Error Text:

Checking Motor-CAD License
Unable to check out feature: motorcad
ANSYS LICENSE MANGER ERROR
ANSYSLI existed or could not read server port ansyscl.localcomputername.6344.32565

Description/Cause

Other users can successfully connect to the license server successfully and there is no networking or firewall issues blocking communication to the license server.  This can be caused by the user/software not having sufficient permissions to read the ansyslmd.ini file under C:\ANSYS_Motor-CAD\Shared Files\licensing\ansyslmd.ini.  

Solution

Perform the following on the client computer facing the issue:

1. Rename the Ansys Temp folder:
   1. Close All Ansys Applications
   2. Windows search > type %temp% and hit Enter
   3. Rename the ".ansys" folder to ".ansys.old"
2. Specify license server via environmental variable
   1. Windows search > type "system environment and select Edit the system environmental variables.
   2. Click Environment variables > Under User variables, select New > 
      • Variable name = ANSYSLMD_LICENSE_FILE
      • Variable Value = 1055@YourLicneseServerName
   3. Click OK