ERROR

You recently installed License Manager 2024R2 and when it launches you are able to see the side menu options, but nothing on the right side.

What it looks like:

What it should look like:

Software & Version

License Manager 2024R2

*This example was taken from this version but is not necessarily limited to this version.

Description/Cause

Because the License Manager interface uses Tomcat, it launches using the default web browser. In this case, the default web browser is Internet Explorer 11.

*The cause(s)/solution(s) we identified in this documented instance may not be the only cause(s)/solution(s) for this error.

Solution

1. Upgrade the default web browser to Microsoft Edge or Google Chrome.
2. Be sure to then specify the upgraded browser to be the default browser of the device.