Numesys İleri Mühendislik

HOW TO - Deactivate FlextNet Licenses in Ansys License Portal

Published September 24th, 2024 by Erdoğan Gökbulut

Description This article helps ASC's and Portal Administrators to deactivate a license. Solution Log on to the Ansys Licensing Portal. Select a customer from the Customer Number (Customer Name) dropdown menu. Click Activations > Manage Activations. Click on the Deactivate icon to deactivate the active entitlements from the corresponding server.

HOW TO - Reset Your Ansys License File

Published February 12th, 2024 by Erdoğan Gökbulut

Description Removing and reinstalling your installed license file can resolve various issues, particularly if expired lease/evaluation licenses are installed. It can also resolve issues if the license file becomes corrupted. When an Ansys License Key (.txt) is successfully installed from the License Management Center, it creates an installed licen

INFO - Is Ansys affected by the Log4j vulnerability?

Published February 12th, 2024 by Erdoğan Gökbulut

Description Log4J, a level 10 security vulnerability, was discovered on December 9, 2021 and IT departments across the world have been scrambling to patch this severe vulnerability. So the question is, is Ansys software vulnerable? Solution Ansys is actively investigating this vulnerability for any impact it may have on their software product line

HOW TO - Troubleshoot a Windows Bluescreen (BSOD)

Published February 12th, 2024 by Erdoğan Gökbulut

Description The infamous Windows Bluescreen can be tricky to troubleshoot. This article is a comprehensive list of how to troubleshoot this problem. Solution To reduce the downtime the user experiences, many of these steps should be performed simultaneously and during the same troubleshooting session. Initial Questions to Ask the User If this is

ERROR - Black screen in CFX-Pre and CFD-Post

Published November 11th, 2024 by Erdoğan Gökbulut

Error The user experiences a black screen CFX-Pre and CFX-Post when working over Windows remote desktop and or their local computer. Software & Version CFX-Pre and CFX-Post 2019R1, 2019R2 & 2023R1 *This example was taken from this version(s) but is not necessarily limited to this version(s). Description/Cause There is an issue in CFX-Pre and

ERROR - Black screen in CFX-Pre and CFD-Post

Published November 11th, 2024 by Erdoğan Gökbulut

Error The user experiences a black screen CFX-Pre and CFX-Post when working over Windows remote desktop and or their local computer. Software & Version CFX-Pre and CFX-Post 2019R1, 2019R2 & 2023R1 *This example was taken from this version(s) but is not necessarily limited to this version(s). Description/Cause There is an issue in CFX-Pre and

ERROR - Mechanical Scripting Interactive Shell is Not Working

Published November 11th, 2024 by Erdoğan Gökbulut

ERROR When creating a script using the shell option, the script snippet is empty. Software & Version Mechanical 2024R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Cause is unknown at this time. *The cause(s)/solution(s) we identified in this documented instance may not be the only c

ERROR - Failed to contrsuct hwtree for collect command. 0x8000ffff (Fluent using 64+ cores)

Published December 10th, 2024 by Erdoğan Gökbulut

ERROR On a computer with 64+ cores, after launching Fluent 2024R2 using the default MPI or Microsoft MPI selection found under parallel tab in the Fluent launcher, you experience the following error in the console. Aborting: Failed to contrsuct hwtree for collect command. 0x8000ffff Software & Version Fluent 2024R2 *This example was taken from t

HOW TO - Comprehensively Reinstall Ansys

Published February 12th, 2024 by Erdoğan Gökbulut

Description If your Ansys installation becomes corrupt, it can cause errors and problematic behavior that can be difficult to resolve. While the traditional uninstall / install process can sometimes fix these, the traditional uninstall process doesn't remove all temp files and registry settings which can sometimes be the underlying cause of the pro

ERROR - SpaceClaim fails to open

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching SpaceClaim from the start menu, the cursor will show busy/wheel spinning for a few moments, but SpaceClaim never opens nor provides an error message. If you attempt to open SpaceClaim with Task Manager open, you see Ansys Subscription Licensing briefly appear: Software & Version SpaceClaim 2023R2 *This example was taken from

ERROR - This type of license file must be appended...

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing license file in the LMC > you receive the following error message: 2021/09/20 18:14:42: Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license file does not match the SERVER information in the exis

ERROR - Switching Network Connections Checks Out Another License

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Switching network adapters or VPN connections causes an additional license to check out. Example: Connected on ethernet, you disconnect and connect to wifi Software & Version Ansys 2023 R1 or later *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause FlexLM se

HOW TO - Add Firewall & Port Exceptions for Ansys License Manager

Published February 12th, 2024 by Erdoğan Gökbulut

Description The Ansys License Manager communicates with clients using three different services & ports. These must be manually allowed through the firewall on the License Server computer (and potentially on your network in higher IT security environments), before clients will be able to communicate and check out licenses. Higher Security Networ

ERROR - Cannot open 'server_data' in installation directory

Published November 11th, 2024 by Erdoğan Gökbulut

ERROR When installing the LSTC version of LS-Dyna License Manager, you get an error saying it cannot open ‘server_data’ in installation directory. Cannot open 'server_data' in installation directory. "C:\Program Files\LSTC\LicenseManager The filename, directory name, or volume label syntax is incorrect. Software & Version LSTC LS-Dyna *This exam

ERROR - Update failed for the Setup component in skin assy

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When trying to refresh a system in mechanical workbench, the following error occurs. Update failed for the Setup component in skin assy. Spawningprocess C:\program Files\ANSYS Inc\v212\ACP\ACP.exeexceeded timeout Software & Version Workbench 2020R2 *This example was taken from this version but is not necessarily limited to this versi

ERROR - Capability ANSYS SpaceClaim Direct Modeler Does Not Exist...

Published February 12th, 2024 by Erdoğan Gökbulut

Error After a license issued after 8/9/21 has been installed, users launching SpaceClaim receive one of the following messages: Capability ANSYS SpaceClaim Direct Modeler does not exist in the ANSYS licensing pool. None of the products enabling this capability are available in the specified license path: ANSYSLI_SERVERS: FLEXlm Servers: The

ERROR - Failed to Copy Local File Running HFSS Simulation

Published October 30th, 2024 by Erdoğan Gökbulut

ERROR Attempting to run a simulation remotely using EDT RSM, you receive errors in Message Manager saying that it failed to copy a local file. Failed to copy local file C:\Users\<filepath> File transfer failed! --Simulating on machine:<machinename> Simulation was aborted by user on server: <servername> Software & Version Electr

ERROR - Mechanical failed to open the database

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Mechanical is opened > Workbench is automatically launched first > it sits on the loading screen for several minutes > it finally opens with the timeout connection error seen in this article this article‍ > you click ok > in the background (with no indication to you) it attempts to load mechanical for several minutes > you fi

HOW TO - Install or Uninstall Ansys Silently

Published February 20th, 2024 by Erdoğan Gökbulut

Description The following are steps for installing/uninstalling Ansys products silently. Solution Silent Install Obtain the primary package from download.ansys.com. In this example, we will be installing Structures: Extract the files to the PC you are installing on. Recommend C:\Temp\Structures2024R1 for this example. Open a command prompt with Run

ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update

Published February 12th, 2024 by Erdoğan Gökbulut

Error ANSYS AEDT will not launch and does not indicate any error messages. After a reinstallation or product re-configuration, the following error can be seen. Error Text: Machine configuration failed ConfigureThisMachines.exe failed with error code 2: reg_ansysedt.exe: ERROR: Error 3221227010 reg_siwave.exe: ERROR: Error 3221227010 Description/Ca

INFO - What is license sharing and how do I use it?

Published February 12th, 2024 by Erdoğan Gökbulut

Description License sharing allows you to work across multiple instances of the same applications while consuming only one of a single type of license per user per session. Using shared licensing, the active application holds the license, preventing other applications that are sharing that same license increment/key from using it during that time.

INFO - Ansys Shared Web Licensing Overview

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys Shared Web Licensing is a new feature Ansys released in 2023 R2 that eliminates the need for customers to install and run their own Ansys license server, making it much easier to get up and running with your Ansys software. Instead of having to install and configure your own license sever and then wait for a license file to delive

ERROR - Invalid option for This License Server When Trying to Add License File

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR You attempt to add a license file in Ansys License Manager and you receive this error. Invalid Option for This License Server The selected License Management Center option is not valid for license server machines that are set up with the following license manager run modes: Run the ANSYS Licensing Interconnect without FlexNet Run the ANSYS Lic

ERROR - Cannot Borrow a License

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When attempting to borrow a license in Client License Settings you receive an error stating “No Borrowable Licenses Available.” Example: No Borrowable Licenses available Software & Version Licensing Client Settings 2022 R2 *This documented instance of this error occurred in this version but is not necessarily limited to this version.

ERROR - Hostid in the license file is not a valid hostid

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing a new license key/file, you receive the following error. 2021/09/18 17:07:45: Did not upload file - Error: The hostid in the license file is not a valid hostid for this license server machine. Software & Version License Manager Version 2021 R2 *This documented instance of this error occurred in this version but is not nec

ERROR - attempt to restore the project to it's original state has failed

Published December 10th, 2024 by Erdoğan Gökbulut

ERROR In a workbench file in which the user has been working and has been successfully solving for months got the following error when trying to save it (not solve). An attempt to restore the project to it's original state has failed because some files and/or directories may be in use by another program, or disk is full or the files are read-only.

ERROR - Project contains data that requires software modules not are not installed

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR ANSYS Workbench This contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again. Module required file type: EngineeringData Module required for file type: MechanicalFiletype Description/Cause The structures package is not installed or the installation may be missing

ERROR - Unexpected error: Root element is missing.

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching Ansys Workbench, the following error occurs, and the application will not open. An unexpected error has occurred: Root element is missingSystem.Xml.XmlException: Root element is missing.at System.Xml.XmlTextReaderImpl.Throw(Exception e)at System.Xml.XmLTextReaderImpl.ParseDocumentContent()at System.Xml.XmLLoader.Load(XmlDocumen

ERROR - Shared Web Checkout call to LicensingSettingsUtility failed

Published January 6th, 2025 by Erdoğan Gökbulut

ERROR You are unable to retrieve shared web licensing either from On Demand or Roaming. Shared Web checkout call to LicensingSettingsUtility for 1 tasks of feature XXXX failed: Error Detail: The server could not reserve the requested product quantities. Please refer to the details provided in the diagnostic value. Status code: 400 Help URL: https://

ERROR - Fluent Unexpected License Problem, Exiting

Published September 24th, 2024 by Erdoğan Gökbulut

ERROR Error occurs after clicking Start on a Fluent job. Unexpected license problem; exiting Hit return to exit. Software & Version Fluent 2024R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause This is a generic error message that occurs when Shared Web licensing is enabled (but not in

ERROR - Host not found, -96,7 System Error, 11001 Winsock

Published September 24th, 2024 by Erdoğan Gökbulut

ERROR When opening Electronics Desktop, the following error occurred: Failover feature ‘ANSYS electronics_desktop‘ is not available. Request name electronics_desktop does not exist in the licensing pool.License server machine is down or not responding. See the system administrator about starting the license server system, or make sureyou’re referrin

HOW TO - Uninstall Ansys Software

Published February 12th, 2024 by Erdoğan Gökbulut

Description Completely and thoroughly uninstalling and then reinstalling Ansys software can often solve various issues that can arise when using Ansys software. Common Causes Not right clicking the setup file and selecting “Run as Administrator” at the time of install Not first unzipping the installation files A corrupt install due to a hardware/sof

ERROR - spawn lmutil ENOENT

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching Licensing Client Settings (2022R2) or Licensing Settings (2023R1) you receive the following error: You may also receive the follow error when launching from terminal, despite the executable showing in the folder: ubuntu@admin:/mnt/ansys_inc/v222/licensingclient/linx64$ sudo ./lmutil sudo: unable to execute ./lmutil: No such file

HOW TO - Open a Command Prompt

Published February 12th, 2024 by Erdoğan Gökbulut

Description Opening a command prompt normally or as an administrator is necessary to perform a number of troubleshooting steps and only takes a few seconds. Even if you have administrative privilege's on a computer, if the steps call for an administrative command prompt, you still need to perform this step in order for certain commands to be run su

ERROR - An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Ansys was closed mid-solve > upon opening the project again the following error appeared: An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst The process cannot access the file because it is being used by another process. Software & Version Workbench (All versions) *This example does not show which version. As su

ERROR - Script Error When Opening Mechanical From Workbench

Published February 12th, 2024 by Erdoğan Gökbulut

Error Multiple Script errors cascade on screen when opening Mechanical from Workbench: Script ErrorLine: 75042Char: 1Error:Code: 80004005Source:Script: if (ds.Graphics.CameraMode ==id_DefineCutPlan) Software & Version *********Workbench 2023R1******* *This documented instance of this error occurred in this version but is not necessarily limite

HOW TO - Whitelist Ansys in Endpoint Security / Antivirus Software

Published December 10th, 2024 by Erdoğan Gökbulut

Description Many (full list) modern Endpoint Security/Protection software products can block Ansys from running properly, corrupt an Ansys installation, or both. Ansys has literally hundreds of executable files, scripts and .dll's that get utilized at different times when using Ansys (not just at startup). This list also grows as new versions are re

INFO - How to Work Remotely with Ansys

Published February 12th, 2024 by Erdoğan Gökbulut

Description There are several different ways you can give users/Ansys clients access to your private Ansys License Server and or set users up to work remotely. Understanding your options will help you make the best selection. These options are not mutually exclusive and multiple options may be used simultaneously. Solution Remote Access Type Des

ERROR - Tomcat Vulnerability CVE-2024-52316 detected in Ansys License Manager

Published January 6th, 2025 by Erdoğan Gökbulut

ERROR Windows Defender or other software has detected an unchecked error condition vulnerability in Apache Tomcat. Software & Version Ansys License Manager 2024R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Microsoft has detected this as a vulnerability because the authentication pr

ERROR - Required addins could not be loaded

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching workbench, you receive the following error: An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit. --- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exi

Ansys Hardware Recommendations 2.0

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys's comprehensive suite of software places demands on computing and hardware resources that can vary significantly from one model to another. This article provides some high-level recommendations for purchasing computing hardware for simulation purposes. Factors that will determine the optimal computing hardware for your needs includ

HOW TO - Add License Manager Support for older (2020R2 & prior) versions of Ansys

Published August 7th, 2024 by Erdoğan Gökbulut

Description By default, Ansys License Manager versions 2024R1 and later do not support Ansys Client Software versions 2020 R2 and prior, unless it is upgraded from License Manager version 2023R2 or prior. (The upgrade process is simply installing a new version on top of an old version.) The technical reason for this is that the Ansys License Interc

INFO - Getting Started with Ansys Gateway powered by AWS

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys Gateway powered by AWS enables engineers to run their entire Ansys prep, post and simulation workflow remotely in the cloud, where you can access to 1000's of cores on demand, without having to make a large up front investment in the hardware, complexity of configurating & managing a cluster and staffing the expertise to do so.

HOW TO - Verify the License Manager is Running

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will show you how to confirm that the Ansys License Manager is up and running. Solution These steps must be performed on the License Manager Computer. Open the Ansys License Management Center (Must Right Click & Run as Administrator) Select View Status/Start/Stop License Manager > Verify all 3 services are running.

ERROR - Request name cfd_solve_level2 does not exist in the licensing pool (-15,10032)

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Error occurs when trying to run a job in Fluent. ANSYS LICENSE MANAGER ERROR Request name cfd_solve_level2 does not exist in the licensing pool. Cannot connect to license server system. The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file

HOW TO - Create an Environment Variable

Published February 12th, 2024 by Erdoğan Gökbulut

Description Some Ansys settings are configured via Environment Variables, a component in the Windows operating system. Environment variables are typically written as VARIABLE_NAME=VARIABLE_VALUE. Solution Warning Ansys utilizes System environment variables (unless otherwise noted in the guide/instructions you are following), and you'll need Local A

ERROR - Not connected to a server for Licensing Client Proxy actions

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Workbench is opened > it sits on the loading screen for several minutes > it finally opens with the timeout connection error seen in this article this article‍ > you select ok and then the error below appears and no tools appear in the toolbox. Not connected to a server for Licensing Client Proxy actions. Software & Version Workbe

ERROR - Could not save server and port to file

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When attempting to specify a license server in the Ansys Client License Settings app > You receive the following error message after clicking Save: Could not save server and port to file: C:\Program Files\ANSYS Inc\Shared Files/Licensing/ansyslmd.ini Software & Version Ansys Licensing Client Settings 2021 R2 *This example was taken from

HOW TO - Edit Your Windows Host File

Published February 12th, 2024 by Erdoğan Gökbulut

Description When a computer can communicate with the license server via IP address, but not via hostname/computer name, this indicates a problem with your DNS server configuration (we commonly see VPN's having this problem). Resolving the root cause of problematic DNS resolution is the recommended solution, as other users are likely equally affected

ERROR - Warning: No License Files Were Found in the following location...

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the installation status logs. ...WARNING: Because no license files were found in the following location, the 'ANSYS, Inc. License Manager' service was not able to be started C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files The ANSYS L

ERROR - An Error Occurred While Reading the Database Streams

Published July 17th, 2024 by Erdoğan Gökbulut

ERROR You receive this error when opening an archived workbench project file. Error An error occurred while reading the database streams. Please send the database to your ANSYS support distributor:[221210621;41319] Software & Version Workbench 2024R1 *This example was taken from this version but is not necessarily limited to this version. Descri

ERROR - Electronics Desktop Won't Open/Launch

Published April 16th, 2024 by Erdoğan Gökbulut

Error You start Electronics Desktop and see the Ansys Electronics Desktop splash screen, but after the screen disappears, Electronics Desktop does not open and does not run in Task Manager. Software & Version Electronics Desktop 2024 R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause

ERROR - Failed to get Environment Variable AWP_ROOT242

Published August 7th, 2024 by Erdoğan Gökbulut

ERROR Error occurs when trying to run APDL Launcher in Ansys 2024R2 ANSYS Product Launcher Failed to get environment variable AWP_ROOT242, so cannot update PATH env var. Software & Version APDL Launcher 2024R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Either the environment variab

HOW TO - Test & Fix License Manager Connectivity Issues

Published February 12th, 2024 by Erdoğan Gökbulut

Description The Ansys License Manager communicates with clients using three different services & ports. If the client can't communicate with all three of these services, it won't work properly. This article will help you resolve all network communication issues. Don't Rely on the "Test" Button This test doesn't test all communication.It only te

Ansys Download & Installation Guide (Start Here!)

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys software requires several simple, but unique, steps to install correctly. Our detailed, but easy to follow instructions will help you download and install your Ansys software and ensure your installation is a success! Solution Windows Flagship Ansys Products Step #1 - Preparation & Requirements Tip Skip straight to the Step

ERROR - Elastic Licensing Remains Disabled After Configuration as Administrator

Published February 12th, 2024 by Erdoğan Gökbulut

Error Ansys 2020 R2 had been configured to connect to a local, FlexLM based license server. The Ansys suite has now been reconfigured to utilize elastic licensing for all users, and the license server specification for the local license server has been removed. When launching Ansys applications, the user receives an error that Ansys could not conne

INFO - Ansys Version & Release Date History

Published February 12th, 2024 by Erdoğan Gökbulut

Description This information can also be found on Ansys Webpage: https://www.ansys.com/it-solutions/platform-support/previous-releases https://www.ansys.com/it-solutions/platform-support Ansys Version Release Date 2024 R1 (24.1) February 6, 2024 2023 R2 (23.2) July 10, 2023 2022 R2 (22.2) January 26, 2023 2022 R1 (22.1) January 11, 2022 2021 R2 (21

ERROR - The required license file was not found

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Error occurs when adding a license file. The required license file was not found in: C:\Program Files\ANSYS Inc\Shared Files\licensing\license_files The license manager is running. However, it's FlexNet component is not running correctly. To resolve this issue, please manually kill (in the order listed) the ansysli_monitor, ansysli_server and

ERROR - "Unable to attach geometry file" (SolidWorks)

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR In Workbench, when attempting to bring a SolidWorks geometry file into using the Associative Plug-In, you receive the following error: Unable to attach geometry file c:\users\XXXX.sldasm. Unable to attach geometry. System.Exception: Unable to attach geometry file c:\users\XXXX.sldasm. Unable to attach geometry. Software & Version Workbench

HOW TO - Check Ansys License Server Version

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will show you how to quickly identify what version your license server is running. Important If you are attempting to run client software versions prior to 2020R1, and don't have the same or newer version license manager, it will not work and you will need to upgrade the Ansys License Server software‍ ,‍ in addition to havi

HOW TO - Obtain / Activate Your Ansys FlexNet License File

Published February 20th, 2024 by Erdoğan Gökbulut

Description After purchasing an Ansys product, you will obtain your Ansys license keys in one of two ways, not both, depending on whether you have access to the Ansys Licensing Portal or not. Solution Customers w/ License Portal Access If you have not already done so, create your Ansys Account Log on to the Ansys Licensing Portal. By default

ERROR - Access to the file was denied/couldn't be accessed when using automated installer

Published August 12th, 2024 by Erdoğan Gökbulut

ERROR When using the automated installer to install Ansys applications, you are able to sign in but then receive an error message that access to the file was denied or that your file couldn't be accessed. Error if Microsoft Edge is your default browser: Error if Google Chrome is your default browser: Access to the file was denied The file at file:

ERROR - Application failed to Start due to Qt Platform plugin

Published November 11th, 2024 by Erdoğan Gökbulut

ERROR In this case, error occurs when attempting to launch Fluent. This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem. Available platform plugins are:windows. Software & Version Fluent 2024R2 *This example was taken from this version but is not necessarily limite

ERROR - Capability ANSYS IcePak does not exist in the ANSYS licensing pool.

Published February 12th, 2024 by Erdoğan Gökbulut

Error When launching IcePack classic 2019R3 and earlier you receive an error and the application won't launch. Error Text: ANSYS LICENSE MANAGER ERROR:Capability ANSYS IcePak does not exist in the ANSYS licensing pool. None Of the products enabling this capability are available in the specified license path: Failed to get license ice-pak: ret

HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer

Published February 12th, 2024 by Erdoğan Gökbulut

Description While not common, the Windows firewall on an Ansys client computer can block or prevent the program from running properly. This is most commonly seen when using fluent and it's related MPI's that utilize the network. This can also occur on machines utilizing RSM. This guide will help you identify if the Windows Firewall is causing the is

ERROR - 93317 Microsoft JScript runtime error

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR User attempts to open Mechanical from Workbench and gets the following error. Script Error Line: 93317 Error: Overflow Code: 800a0006 Source: Microsoft JScript runtime error Script: dockingPane.Options.FloatingFramesOpacity = 255 * (g_UIOptions_PaneOpacity / 100.0); Software & Version Ansys Workbench and Mechanical Description/Cause Clie

ERROR - Ansys License Manager Won't Start

Published February 12th, 2024 by Erdoğan Gökbulut

Description There are multiple components and dependencies that that the Ansys License Server relies on in order to function properly. If you are unable to start the Ansys license manager, the following steps may help. Solution Search our KB for your exact error message for targeted solutions Verify you have a license file installed The license ma

HOW TO - View All Your License Entitlements

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will assist those with Ansys License Portal access in locating and viewing license entitlements. Solution Login to the Ansys Licensing Portal. HOW TO - Access the Licensing Portal Select Leases/Perpetuals to view both FlextNet and Shared web licensing products that your company owns. Select Elastic Licensing for Elastic Lice

HOW TO - Remove SSL Vulnerability in Ansys License Manager

Published December 10th, 2024 by Erdoğan Gökbulut

Description This article will walk you through steps to remove the SSL vulnerability that network security scans may reveal. This occurs from older installations of Ansys License Manager. Upgrading License Manager will install on top of the previous version(s) installed, leaving behind files from the older versions. This is not an actual vulnerabili

ERROR - Software modules are not installed

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Project contains data that requires software modules that are not installed. This project contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again.Details:Ansys.Ansoft.CoreAddIn.AddIn Software & Version ***Workbench 2023R2*** *This example was taken from this

ERROR - Importing Mesh from SpaceClaim to Fluent

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When trying to open a .scdoc file in Fluent after closing SpaceClaim, you receive the following error: INFO Queuing for the license FEAT_CFD_PREPOST has been initiated. The application will resume once the license is granted. Please use the ANSLIC_ADMIN utility to see who is currently using the license. Software & Version 2022R1 SpaceClaim

HOW TO - Make an Ansys License Server Public Facing (BYOL)

Published February 12th, 2024 by Erdoğan Gökbulut

s Description Generally, setting up a VPN to the network where your Ansys license server is installed, is the most common way for Ansys clients to access the license server so they can work remotely. There are also several other solutions you can read about Choosing a Remote Connection Type‍. However, there are three common scenarios where you may

HOW TO - Access/Manage the Ansys Licensing Portal

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will help users who need to manage their Ansys licenses understand if and what access they have to the Ansys Licensing Portal and how to manage or obtain access. Solution Do I have Licensing Portal access / permissions? Not all customers do. To find out, follow the instructions below. Login to the Ansys License Portal. You

ERROR - Access to the path 'session_files' is denied

Published December 10th, 2024 by Erdoğan Gökbulut

ERROR In a workbench file in which the user has been working and has been successfully solving for months got the following error when trying to save it (not solve). Access to the path 'session_files' is denied System.IO.IOException: Access to the path 'session_files' is denied. Software & Version Workbench 2024R2 *This example was taken from t

INFO - Product to License Feature Mapping Document

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys software is based on a tiered licensing structure. When you purchase Ansys software, you purchase a license for a specific product(s), called a product license. Each product license is made up of one or more license features, also referred to as increments. See the example below taken from the Ansys Product to License Feature Mapp

ERROR - Mechanical Crashes when using Image to File

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When using Mechanical, saving an "image to file" using any options except current graphics causes the program to crash. AnsysWB Module AnsysWB Module has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Software & Version Mechanical 2021R1-2022

ERROR - HTTP Error When Gathering Diagnostics

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When gathering diagnostic logs in License Settings 2023 R1 you receive a HttpErrorResponse . Example: Error: {"headers":{"normilizedNames":{}, "lazyUpdate":null,"headers":{}}."status":0,"statusText":Unknown Error","url","/api/getDiagnosticInfo","ok:false,"name":HttpErrorResponse","message":"Http failure response for /api/getDiagnosticInfo: 0

ERROR - Could not connect to any License Server

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching an Ansys application you receive the following error message and are unable to use the software. Could not connect to any license server. Please use ANSLIC_ADMIN to setup your license server. ANSYSLI_SERVERS: FLEXlm Servers: Description/Cause This error is often caused by not having any license server specified on the cl

ERROR - A Device Attached to the System is Not Functioning

Published May 30th, 2024 by Erdoğan Gökbulut

ERROR This error occurs when trying to solve and save a model. 'Edit...' threw an exception during EndUITransaction: A device attached to the system is not functioning. A device attached to the system is not functioning. 'Save' threw and exception during EndUITransaction: A device attached to the system is not functioning. Software & Version Wor

ERROR - Mechanical Database File Does Not Exist

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When attempting to open one or more Mechanical systems in a particular workbench project, you receive the following error: Typically, this may occur following an unexpected closing of the project, such as sudden system shutdown or a Workbench crash, during a solve. Mechanical failed to open the database: The Mechanical database file does not e

ERROR - Could not connect to license server, System error

Published December 10th, 2024 by Erdoğan Gökbulut

ERROR After installing 2024R2 and confirming there was no license server connectivity issues, the following error occurs when opening workbench. Could not connect to license server: 65527@127.0.0.1. System error: 0 "", Software & Version Workbench 2024R2 *This example was taken from this version but is not necessarily limited to this version. De

ERROR - This license file will not be installed

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing a new license file you receive an error stating the license will not be installed. Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license files does not match the SERVER information in the existing li

ERROR - Unable to check out feature: motorcad

Published February 12th, 2024 by Erdoğan Gökbulut

Error When opening MotorCAD, the user gets the following error. Error Text: Checking Motor-CAD License Unable to check out feature: motorcad ANSYS LICENSE MANGER ERROR ANSYSLI existed or could not read server port ansyscl.localcomputername.6344.32565 Description/Cause Other users can successfully connect to the license server successfully and there

INFO - What happens when you lose connection to an Ansys license server?

Published February 12th, 2024 by Erdoğan Gökbulut

Description Opening and running Ansys client software requires you maintain consistent connectivity with the license server (unless the license is borrowed). This article will explain how this connectivity works and what happens when connectivity is lost. Solution Behavior Reliability All testing in this article was performed using Ansys 2022 R2. W

ERROR - Ansys Sherlock Doesn't Open / Launch

Published October 30th, 2024 by Erdoğan Gökbulut

ERROR You attempt to launch Ansys Sherlock and nothing happens. No launch screen appears, and no processes in the task manager can be seen. Software & Version Ansys Sherlock 2024R2. Windows 10 64bit *This example was taken from this version but is not necessarily limited to this version. Description/Cause Windows WMI was not functioning proper

HOW TO - Set Custom/Static License Server Ports

Published February 12th, 2024 by Erdoğan Gökbulut

Description The Ansys License Manager communicates with clients over three different ports. We recommend leaving the ports required for FlexLM and the Ansys Licensing Interconnect set to their default values. However, there are occasions that can require you to change these default port settings. The most common scenario is having to set a static

ERROR - Phython.exe Application Error in Workbench

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR In this case, running a FSI calculation causes a phython.exe application error. phython.exe - Application ErrorThe instruction at 0x00007FFC6F26AD72 referenced memory at 0x0000000000000000. The memory could not be read. Click on OK to terminate the program Update failed for the Solution component in System Coupling. The coupling service did no

HOW TO - Manage Activations in Ansys License Portal

Published February 20th, 2024 by Erdoğan Gökbulut

Description This article is to help ASC's and Portal Administrators manage activations. Solution Accessing the Activation Management Page Log on to the Ansys Licensing Portal. Select a customer from the Customer Number (Customer Name) dropdown menu. Click Activations > Manage Activations. The Manage Activations page displays the active and inac

HOW TO - Review Windows Event Logs for Clues

Published February 12th, 2024 by Erdoğan Gökbulut

Description Reviewing the Windows Event logs (System and Application) can be a helpful tool to reveal clues of what may have caused an error or issue on your system. This article will show you how to quickly review the event logs for anything suspicious. Solution Video Instructions Your browser does not support HTML5 video. Written Instructions

INFO - Remote Solve Manager Roles & Terminology

Published February 12th, 2024 by Erdoğan Gökbulut

Description Within Remote Solve Manager, there are numerous terms to understand to properly follow installation, configuration, and maintenance tasks. Solution RSM Roles & Terminology When working with Remote Solve Manager (RSM), there are a few essential terms to understand regarding the components of RSM: Term Definition Job A processing task

ERROR - No recommended GPU devices have been detected on machine...

Published August 26th, 2024 by Erdoğan Gökbulut

ERROR When attempting to start a GPU accelerated solve in Mechanical, you receive the following message in the output: No recommended GPU devices have been detected on machine For optimal performance, install a recommended GPU device in this machine. If you wish to use an alternative GPU device, please review the recommendations in the section title

HOW TO - Access the Ansys Customer Portal / Ansys Account

Published February 12th, 2024 by Erdoğan Gökbulut

Description The Ansys Customer Portal (https://support.ansys.com) contains software downloads along with other resources like official documentation, tutorials, a knowledge base and more. There are two ways you can access the customer portal: Guest Account - Temporary Credentials are emailed to you during software trials Permanent Account (Alre

ERROR - HDF Error occurred! / Error in writing compressed file

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When saving a file in Fluent (File > Write > case and data) you get the following error: Error: HDF Error occurred! at IO\Hdf\src\Hdfile_impl.hpp:151 during a call to HDF5 library function H5FcreateError Object: #f Warning: Error in writing compressed file “[file path].cas.gz”Done. Software & Version Fluent 2023R2 *This example was t

ERROR - Translator Installation for CATIA V5 and SOLIDWORKS Import not Found

Published February 12th, 2024 by Erdoğan Gökbulut

Error When attempting to import a SolidWorks or Catia file into Electronics Desktop, you receive an error that the translator is not installed: Error Text: Translator installation for CATIA V5 and SOLIDWORKS import not found. Description/Cause The translator necessary is not included with the Electromagnetics suite, and must be installed separately.

ERROR - "FATAL ERROR: Port 1084 is in use." when installing Ansys License Manager

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing the Ansys License Manager you receive the following error: FATAL ERROR: Port 1084 is in use. The Tomcat server cannot be started until this port is free. The licensing configuration cannot continue until this issue is resolved. Exiting. Software & Version Ansys License Manager 2022R1 on Windows. *This example was taken from

ERROR - Not Enough HPC Parallel Licenses

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When attempting to use more than four processing cores, one of the following, or a similar error, occurs: Unable to spawn node: license not available. ANSYS LICENSE MANAGER ERROR:Not enough HPC Parallel licenses 6/4 Hit return to exit. ANSYS LICENSE MANAGER ERROR: Not enough HPC Paralell licenses 6/4 *** ERROR - Insufficient HPC licenses avail

INFO - Does Ansys support hyper-threading?

Published September 11th, 2024 by Erdoğan Gökbulut

Description Hyper-threading (HT) is a feature that is available, and comes enabled by default, on nearly all modern CPU's and computers. It can boost performance of specific applications by using one processor core to run more than one task at a time, but should you use HT with Ansys? Does Ansys software support hyper-threading? No. Ansys does n

ERROR - Workbench toolbox text is cut off on 4k/high-resolution monitors

Published July 17th, 2024 by Erdoğan Gökbulut

ERROR When launching Workbench on a high-resolution monitor, the text in the toolbox is cut off and the overall size of the Workbench window is small. Software & Version ***Workbench 2024R1*** *This example was taken from this version but is not necessarily limited to this version. Description/Cause Workbench is retrieving the display settings f

ERROR - Newton-Raphson Residuals for the incomplete solution cannot be loaded

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Strange behavior over several days was noticed. Several solutions stop in the middle of converging with either the error shown below or with a SEGV error. Ansys Workbench - Warning The solver did not generate valid result files so theNewton-Raphson Residuals for the incomplete solutioncannot be loaded. Software & Version Workbench 202

HOW TO - Rule out your Model, Ansys Version & Computer as the Cause

Published February 12th, 2024 by Erdoğan Gökbulut

Description The software installation isn't always the problem. The model/project, Ansys Version and OS/Computer can also be the cause of errors. The following steps, which should be performed sequentially, will help you rule out the model, Ansys version and computer as the cause. Solution Tip For the best results, we recommend performing these st

HOW TO - Borrow an Ansys License

Published February 12th, 2024 by Erdoğan Gökbulut

Description For situations where the client workstation will not be able to directly communicate with the license server for a period of time, such as a laptop going to a remote worksite, or someone working from home temporarily without a VPN, the Ansys Borrow Utility allows a user to borrow licenses (when connected to the license server), that can

ERROR - fluidsfactory.dll was not found

Published September 24th, 2024 by Erdoğan Gökbulut

ERROR After installing Fluent for the first time, the following error was recieved fluidsfactory.dll was not found Software & Version Fluent 2024R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause The installation was corrupt. This error occurred because the installation zip files were

HOW TO - Update Drivers & Software

Published February 12th, 2024 by Erdoğan Gökbulut

Overview Outdated drivers and windows updates can cause software compatibly issues with Ansys and other software. While video/GPU drivers are more often the cause for Ansys related issues than system drivers and windows updates, that is not always the case and we still recommend installing all updates below when troubleshooting an issue. There are s

INFO - Ansys 3rd Party Software & Hardware Support

Published February 12th, 2024 by Erdoğan Gökbulut

Description What is Ansys strategy and future plans for Operating System and platform support? What Operating Systems and version is Ansys compatible with? What 3DConnexion SpaceMouse products does Ansys support ? (an advanced computer mouse designed for CAD) What internet browsers and versions does Ansys support? What 3rd Party CAD Products Integra

INFO - Understanding Ansys License Checkout

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys applications are reliant on a license server connection for functionality. Each application can call for license increments and check them out, depending upon the application's base licensing requirements and additional features in use. Solution To run Ansys applications, each application will poll the License Manager for and chec

ERROR - Perl not found at... perl.exe

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Ansys Version 2023R1 was already installed. Same version was installed over the existing install, without uninstalling. The following error occurred mid-installation. Perl not found at:C:\Program Files\ANSYSInc\v231\CFX\tools\pearl-5.34.1\bin\MSWin32-x64-perlio\perl.exe C:\Program Files\ANSYSInc\v231\Shared\tools\pearl-5.34.1\bin\MSWin32-x64

ERROR - Request name disco_level1 does not exist in the licensing pool

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching Workbench you receive this error: Request name disco_level1 does not exist in the licensing pool. Cannot connect to the license sever system.The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file has been changed.Feature: disco_l

ERROR - Pan and Tilt Don't Work / Choppy

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When attempting to pan and tilt using the middle mouse button and ctrl + middle mouse button, the model moves very choppy or not at all. Zoom works fine. Your browser does not support HTML5 video. Software & Version This error occurred when using Discovery 2021 R2, but internal experience says it's occurred once or twice in other product

HOW TO - Restore a Corrupted Analysis

Published February 12th, 2024 by Erdoğan Gökbulut

Description The following steps can be used to recover most of the analysis systems within a project. Solution In your corrupted project page, go to "View" in the menu and tick “Files” and "Properties" Click the corrupted analysis block. In the properties view you will find the corresponding system ID. In the Files list find the corresponding “.mech

ERROR – Unable to Specify License Server in Version 2021 R1

Published February 12th, 2024 by Erdoğan Gökbulut

Error When using Ansys 2021 R1 software, after inputting the license server name in the Server 1 field: you are unable to test or save the settings and the field indicating an issue is highlighted in red. Description/Cause There is a known issue with dashes and other special characters in license server names in version 2021 R1. This issue is resolv

Ansys Troubleshooting Guide

Published February 12th, 2024 by Erdoğan Gökbulut

Description Find and fix the cause of any problem with all Ansys products that use the Ansys License Manager with the simple process of elimination. Process of Elimination Want a Quick Solution? Search the Installation Center to get targeted solutions to specific errors message. Most common causes to rule out are listed first 1) License Serve

INFO - Is a Evaluation/Temporary License Borrowable?

Published February 12th, 2024 by Erdoğan Gökbulut

Description Is an evaluation license (AKA - trial license, temp key, eval license, etc.) borrowable? Solution Evaluation licenses are not borrowable.

ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server

Published February 12th, 2024 by Erdoğan Gökbulut

Error In Ansys Electronics Desktop, the user receives an error that a feature failed to be enabled, and that Pro, Premium, Enterprise licenses exist on the server. Error Text: [error] Project:PhysicalPatch_improved_scinet, Design:HFSSDesign1 (DrivenModal), Failed to enable feature using current license settings. Note that Pro, Premium, Enterprise li

HOW TO - Integrate Electronics with Ansys Workbench

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will explain how to integrate Electronics EM Suite with Ansys Workbench Solution Click on your Start menu and search for "Modify Integration with Ansys 2023 R2, replacing 2023 R2 with the version of Ansys you would like to integrate Electronics with. Right click on the application and Run as Administrator. Click OK on the

HOW TO - Install the RSM Launcher Service

Published February 12th, 2024 by Erdoğan Gökbulut

Description Installing the RSM Launcher Service will ensure the necessary services for Remote Solve Manager to start automatically when the workstation starts up. Solution Installing the RSM Launcher Service (Windows) To configure the RSM launcher service to start automatically with Windows: Verify that no Ans.Rsm processes are running In Start, sea

ERROR - RSM Solve is Using Two Licenses

Published December 10th, 2024 by Erdoğan Gökbulut

ERROR When running solves through RSM, the job is using two licenses instead of one. Software & Version RSM 2024R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause The setting “Solve in synchronous mode” is enabled or “Release License for pending jobs is not set to” Always." *The cause(s

ERROR - Failover Feature 'Ansys electronics_desktop' is not available

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Error occurs when launching Electronics Desktop. Failover feature ‘ANSYS electronics_desktop’ is not available. No valid FLEXlm servers specified. Software & Version Electronics Desktop 2022 R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause Electronics Desk

ERROR - System Argument Exception When Running a Simulation

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When running a simulation, you get the below error message: Object must be a root directory (“C:\”) or a drive letter (“C”).Details:System.ArgumentException: Object must be a root directory (“C:\”) or a drive letter (“C”).At System.IO.DriveInfo..ctor (String driveName)At Ansys.Core.Persistence.ProjectSaveHandler.DoProjectSave()…Ansys.Core.Comm

HOW TO - Create a Cube & Apply Gravity

Published February 12th, 2024 by Erdoğan Gökbulut

Description Creating a cube and apply gravity creates a simple simulation that can be used for testing solving in Mechanical. This can be helpful when troubleshooting issues. Solution Open Workbench > double-click Static Structural to add this analysis system to the Project Schematic. RMB on the Geometry cell and choose New SpaceClaim Geometry.

ERROR - No valid INCREMENT lines were found

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing a license you receive the following error. Experienced on License Manager version 2021 R2. 2021/09/18 17:01:26: Did not upload file - Error: No valid INCREMENT lines were found in the license file Description/Cause This was caused because all product licenses in this file are temporary (leases/evaluations/tech pools) and have e

INFO - Ansys Hardware Recommendations & Supported 3rd Party Software

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys's comprehensive suite of software places demands on computing and hardware resources that can vary significantly from one model to another. This article provides some high-level recommendations for purchasing computing hardware for simulation purposes. Factors that will determine the optimal computing hardware for your needs includ

ERROR - Failover feature 'Discovery - level 1' is not available

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When importing a SpaceClaim model to Mechanical or Fluent for meshing, this error message appears: ANSYS LICENSE MANAGER ERROR Failover feature 'Discovery - Level 1' is not available. Request name disco_level1 does not exist in the licensing pool. No such feature exists. Feature: disco_level1 License path: 1055@server_name FlexNet Licensing

ERROR - An unexpected error (SIG$SEGV) ...

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When solving in mechanical, the following or similar SIG$SEGV errors occur intermittently. ***ERROR *** CP = 64.031 TIME= 09:52:21 An unexpected error ( SIG$SEGV ) has occurred... ANSYS internal data has been corrupted. ANSYS is unable to recover and will terminate. Previously saved files are unaffected. Please send the data leading to t

INFO - Ansys Resources & Portals Guide

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys has many different resources and portals. The following guide should help you discover, understand and locate these resources. Solution Resource/Portal Preview Description Ansys Customer Portal Software Downloads Search for Errors & Solutions Tutorials & Training Materials Class 3 Errors (errors that effect simulation acc

INFO - Setting up a VPN to an Ansys License Server

Published February 12th, 2024 by Erdoğan Gökbulut

Description In order to open and use Ansys software, you must be able to connect and remain connected to your Ansys License server. This means the client computer needs to be on the same network as the license server. When working from home or out of the office, it's common to use a VPN in order to access the license server. There are also other op

INFO - Ansys Account Roles & Permissions

Published February 12th, 2024 by Erdoğan Gökbulut

Description There are multiple roles that an Ansys user can have on an account. This chart includes those roles and what permissions each of those roles have. Solution Role Description Perform license server changes Customer Portal Access Download Software Manage Elastic Licensing / Cloud Users / Cloud Usage Reports Add/Remove/Manage Subscriptio

HOW TO - Change License Preferences for Mechanical APDL

Published April 24th, 2024 by Erdoğan Gökbulut

Description This article will describe how you can change which license Mechanical APDL will use when launched. Solution Locate Ansys Mechanical APDL Product Launcher in your Start menu. Be sure to select the version you wish to modify. In the main window, click on the drop down and select the license you wish to utilize: Click File>Exit and save

HOW TO - Open PowerShell

Published February 12th, 2024 by Erdoğan Gökbulut

Description Opening PowerShell is required to run certain troubleshooting commands. Solution

ERROR - Licensed Number of Users Already Reached

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Upon launching Ansys, you receive an error stating insufficient licenses available. Licensed number of users already reached. Example: Failover feature 'Ansys Mechanical Enterprise' is not available. Insufficient Ansys Mechanical Enterprise licenses available. Licensed number of users already reached. Feature: ansys License path: 1055@License

ERROR - failed to launch, Error (87) The parameter is incorrect

Published December 10th, 2024 by Erdoğan Gökbulut

ERROR User updated to Fluent 2024R2 and gets the following error in the Fluent console after launching it. ERROR: Error reported: failed to launch ‘C:\PROGRA~l\ANSYSI~1\v242\fluent\fluent24.2.0\win64\3ddp_node\fl_mpi2420.exe -mport 192.168.1.211:192.168.1.211:62808:0 node -mpiw msmpi -pic default’ on COMPUTERNAME Error (87) The parameter is incorrec

HOW TO - Verify No Ans.Rsm Processes are Running

Published February 12th, 2024 by Erdoğan Gökbulut

Description For many Remote Solve Manager (RSM) configuration tasks, it is important to verify no RSM related processes are running at the time the configuration is changed or a command is executed. Solution There are multiple ways to check if there are any processes running, see the options below: Solution #1 - via Command Prompt (Windows) In the S

HOW TO - Boot to Safe Mode

Published February 12th, 2024 by Erdoğan Gökbulut

Description Booting to safe mode may be necessary in order to troubleshoot problems related to corrupt system files or broken windows updates. Because safe mode only starts and run core/mandatory services, it can be helpful by allowing you to rule out any non-standard drivers, services and applications as the cause. This article will tell you how to

ERROR - Port number are not the same in all license files

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When adding a license file in License Management Center or when attempting to start the license manager after making changes to the vendor daemon port. Attempting to start the license manager…Issues encountered while confirming license files have consistent values where required:Error: The port numbers are not the same in all license files. So

INFO - Understanding Ansys License Service Models

Published February 12th, 2024 by Erdoğan Gökbulut

Ansys licenses can be hosted in one of three ways. The licensing model you choose is decided during the purchasing process with your account manager. This article will describe the different options available to you in order to help you select the best method or identify which method(s) you are currently using. Ansys client software supports using

INFO - Understanding Ansys License Files (ansyslmd.lic)

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys software is based on a tiered licensing structure. When you purchase Ansys software, you purchase a license for a specific product(s), called a product license. Each product license is made up of one or more license features, also referred to as increments. See the example below taken from the Ansys Product to License Feature Ma

HOW TO - Manually Reinstall Prerequisite Microsoft Software

Published February 12th, 2024 by Erdoğan Gökbulut

Description If you are experiencing an issue with Ansys software that is difficult to solve, the problem may be caused by a corrupt or missing pre-requisite software package that Ansys relies on in order to run properly. The most common ones we see are the MS Visual C++ Redistributable installations. Common Causes A hardware error corrupting thes

INFO - Ansys Diagnostic Logs Cheat Sheet

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys diagnostic logs contain tons of helpful information that can be used to troubleshoot license or software errors. There are two different sets of logs that can be generated - License Server Logs & Client Logs - both are helpful. This article will highlight the most useful information contained within each. To gather diagnosti

HOW TO - Fix a Stuck Job (ARC, Linux)

Published February 12th, 2024 by Erdoğan Gökbulut

Description When using RSM with the ARC scheduler, you can at times find that jobs may get stuck in a Submitted or Running state. Restarting the master or compute node has no effect. Solution Attempt to terminate the job using the arckill command, from the headnode/arcmaster: /ansys_inc/v###/RSM/ARC/tools/linx64/arckill (jobID

ERROR - Cannot submit Ansys Cloud jobs

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When trying to submit jobs to Ansys Cloud, region value is not selectable and jobs cannot be submitted. Software & Version 2022R2 only Description/Cause 2022R2 does not have support for Ansys Cloud Solution 2019R2-2022R1 are supported, support is expected for 2023R1

ERROR - The Design Point File to be Loaded Does Not Exist

Published May 30th, 2024 by Erdoğan Gökbulut

ERROR Error occurs when trying to open a project that you were able to open previously. The design point file to be loaded does not exist:Path to file location\designPoint.wbdp Software & Version Mechanical version 19.1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause In this c

ERROR - Electronics Desktop opens as Twin Builder or another Desktop Configuration

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching Electronics Desktop after the loading screen the project launches in Twin Builder or another desktop configuration other than Electronics Desktop. Software & Version Electronics Desktop 2023R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause Th

HOW TO - Create an ansyslmd.opt OPTIONS file

Published February 12th, 2024 by Erdoğan Gökbulut

Description In some cases you may want to run your Ansys License Server with additional advanced options. One way this can be achieved is by creating an options file (a text file) containing the variables or parameters. The default filename is ansyslmd.opt and its default location is in the same directory as your license file. Solution On Windows,

INFO - Ansys License Server Commands

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys has multiple utilities that can be run from the command line to gather useful information. This can sometimes be faster than using the different Ansys GUI tools to perform these same tasks. Solution You must have the Ansys Client or License server software installed on the machine for these commands to work. Run the commands i

ERROR - ACT Extensions could not be loaded

Published December 10th, 2024 by Erdoğan Gökbulut

ERROR Attempting to load LS-DYNA through Workbench you get the following error: ACT Extensions could not be loaded. You may encounter limited behavior if you proceed with project interacton. Please see details for more information. LSDYNA: ANSYSMotion MechanicalDropTest: Software & Version Workbench/LS-DYNA 2024R2 *This example was taken from th

ERROR - Temporary License Stops Working

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR After installing an Ansys permanent license on top of a temporary license, you are only able to use the product licenses found in the permanent license. Temporary License - Any non permanent product license that expires after a set duration. Examples: Temporary (aka temp), Evaluation (aka eval), Tech Pool, Trial, Lease . The expiration da

ERROR - No Customers Found in Licensing Portal

Published February 12th, 2024 by Erdoğan Gökbulut

Error Attempting to search for your company by name or customer number in licensing.ansys.com gives “no customers found” in results. No customers found. Software & Version Ansys Licensing Portal Description/Cause You do not have access to your companies licensing portal with the account you are signed in with. Solution Contact your company's A

ERROR - Failed to stop the license manager

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When adding a license file > after the loading screen > you receive the following error message and are unable to load the license file. Error: Failed to stop the license manager Software & Version License Manager Release 2022 R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cau

HOW TO - Install Ansys' Required Linux Packages & Libraries

Published February 12th, 2024 by Erdoğan Gökbulut

Description In order for Ansys to run properly on supported versions of Linux, you must install the required libraries and packages based upon your Linux platform version and installed Ansys products. We have found that additional packages in addition to those listed in Ansys' documentation are required. Below are lists of pre-requisites that cove

ERROR - Unexpected Error: The Type Analyzer Threw an Exception

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching Workbench, you receive an unexpected error. Unexpected error: The type initializer for ‘Ansys.Core.Expressions.ExpressionEvaluator’ threw an exception. Software & Version ***Workbench 2023R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause IronRuby software installed

INFO - Ansys FlexNet Licensing Overview & System Requirements

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys FlexNet Licensing model is Ansys' self-hosted (installed on your own server) licensing method that has existed for over 15yrs. As of 2023, it is the most common licensing method used. It uses a small, stand-alone application, called the Ansys License manager, that hosts an Ansys FlexNet license, which checks in and out licenses t

ERROR - Failed to export NASTRAN file

Published February 12th, 2024 by Erdoğan Gökbulut

Error When using Ansys Mechanical 2021R1, exporting to a NASTRAN file fails with the following message: Error Text: "Failed to export NASTRAN file. Please refer to the messages for more information." Description/Cause There is a bug in Ansys 2021R1 that causes this if the customer doesn’t have an Enterprise level license. Solution Create a Syst

INFO - Technical License Server Changes in version 2021 R1

Published February 12th, 2024 by Erdoğan Gökbulut

Description Historically, Ansys has relied on three main processes and ports to communicate with clients - FlexLM, Vendor Daemon and Licensing Interconnect. Starting in version 2021 R1, Ansys simplified how the license server communicates with client software versions 2021 R1 and later and now relies on only two of these processes/ports (with one ra

ERROR - No Valid Inventor Installation Detected

Published February 12th, 2024 by Erdoğan Gökbulut

Error In CAD Configuration Manager, the Autodesk Inventor Workbench Associative Interface fails to configure successfully, failing with the error: <<Inventor PlugIn>> No valid Inventor installation detected Description/Cause Due to a mismatch with two registry keys, CAD Configuration Manager is unable to properly identify the version of

ERROR - Correctly-formatted Vendor Line Was Not Found

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing a new license file you receive this error: Did not upload file - Error: A correctly-formatted VENDOR line was not found in the license file. Software & Version Ansys License Manager 2021 R2 *This example was taken from this version, but is not necessary limited to this version unless otherwise noted in the description. De

ERROR - Linux - Error While Loading Shared Libraries

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When attempting to install or run Ansys products on a 64-bit Linux system, you encounter these or similar errors: /net/tools/ansys/AnsysEM-2022R2/v222/Linux64/ansysedt.exe net/tools/ansys/AnsysEM-2022R2/v222/Linux64/ansysedt.exe: error while loading shared libraries: libmwtlbinf32.so: cannot open shared object file: No such file or director OR

ERROR - Ansys graphics are slow/choppy/sluggish

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR The on-screen graphics in Ansys software are slow, choppy or sluggish. In the video below, SpaceClaim is being used on the left and operating smoothly. On the right, Discovery is being used and considerable lag can be observed. Your browser does not support HTML5 video. Software & Version Ansys Discovery 2023R2 *This example was taken f

HOW TO - Obtain / Activate Your Ansys FlexNet License File

Published February 12th, 2024 by Erdoğan Gökbulut

Description After purchasing an Ansys product, you will obtain your Ansys license keys in one of two ways, not both, depending on whether you have access to the Ansys Licensing Portal or not. Solution Customers w/ License Portal Access If you have not already done so, create your Ansys Account Log on to the Ansys Licensing Portal. By default

HOW TO - Review License Usage Data from a Different Computer

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will show you how to review the license usage history data when you don't have access to the license server machine. Solution Step #1 - Gather License Server Diagnostics File Gather a diagnostic log file from the License Server HOW TO - Gather Ansys Diagnostic Logs - SimuTech (simutechgroup.com) Step #2 - Install the Lic

HOW TO - Locate Your Ansys Customer #

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will show you how to locate your customer number that is assigned to your company when first purchasing Ansys software. This number will help when looking your account for support, purchases or other account management tasks. Solution License Key Email Found in your License Key email sent to your Ansys Support Coordinator

About

Published February 12th, 2024 by Erdoğan Gökbulut

We were founded in 2018 as a brand that believes in the necessity of widespread adoption of computer-based production approaches to accelerate the development of our country's industry. In line with this belief, we chose to undertake the distribution and technical support services for leading engineering analysis software. Additionally, we have the

ERROR - test

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR ***Describe the exact steps to reproduce the error. ie. When launching workbench, after the loading screen, following error message is displayed and are you are unable to use the software. *** ***Always get and insert a picture of the error when at all possible *** ***exact error text should be in a code block *** Software & Version ***Wor

Error - Blade Modeller License Handler Disconnected

Published April 16th, 2024 by Erdoğan Gökbulut

Error When launching Blade Modeller in CFX, you receive an error CFX_BLADE_MODELLER:user@hostname.hostserver:winx64 port:IP Address License Handler Disconnected: system error: 10093 "Either the application has not called WSAStartup, or WSAStartup failed. Software & Version CFX Blade Modeller *This example was taken from this version but is not

Hata - Error in Startup Script

Published August 7th, 2024 by Erdoğan Gökbulut

ERROR When launching ANS_ADMIN 2021R1, you receive the following error message: Error in startup script can't read "env(ANSYS_SYSDIR)": no such variable while executing "set SYSDIR $env(ANSYS_SYSDIR)" (file "C:\Program Files\ANSYS Inc\v211\ANSYS\bin\winx64\xansadmin.tcl" line 54) Software & Version ANS ADMIN 2021R1 *This example was taken from t

ERROR - Random Difficulty Checking Out License in Workbench

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Intermittently not being able to access licensing even though licenses are available. When checking License Settings, it indicates the server machine is down or not responding. lmgrd is not running: License server machine is down or not responding. (-96,7:11001 "WinSock: Host not found (HOST_NOT_FOUND)") 1055@ServerName Software & Version

HOW TO - Troubleshoot Endpoint Security / Antivirus Software with Ansys

Published February 12th, 2024 by Erdoğan Gökbulut

Description Does Ansys crash or hang up? Does Ansys not open at all when you launch it? Are you getting unexpected error messages? These symptoms can be caused by your endpoint security / antivirus software actively silently blocking Ansys while it's running or having silently blocked files from being installed which are now preventing the softwa

SimuTech Online Training Course Checklist

Published February 12th, 2024 by Erdoğan Gökbulut

Description The process of learning Ansys has a strong hands-on component. To successfully complete the course and adequately get familiarized with its interface, features and workflows, students will require access to the web conferencing system Microsoft Teams and to the relevant Ansys software (We strongly recommend running the latest Ansys vers

HOW TO - Identify if other software is using the same ports Ansys uses?

Published February 12th, 2024 by Erdoğan Gökbulut

Description Do you have other software (most often FlexNet license-based software - SolidWorks, Matlab, Creo, NX, etc.) installed on your Ansys license server that is conflicting with ports Ansys uses? Both programs cannot successfully use the same ports simultaneously. See the picture below for guidance on how to identify what ports are in use by

ERROR - Anstranslator Failed to Generate Initial Import Configuration

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR In this case, the error occurs when importing an ODB++ file in Electronics Desktop. Anstranslator failed to generate initial import configuration (control file.) See Message Window for additional detail.Control File Translation: Cannot checkout Elec_Solve_1 and elec_solve_level2\No FlexNet Publisher (FNP) license found for feature Ansys Electr

ERROR - LoadLibrary failed with error 87

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching Workbench, you receive the following error: Error LoadLibrary failed with error 87: The parameter is incorrect. Software & Version Workbench 2022R2 and 2023R1 with AMD Graphics *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause DLL error *The cau

ERROR - License Manager not detecting mac addresses properly

Published August 26th, 2024 by Erdoğan Gökbulut

ERROR After upgrading from License Manager 2021R1 to 2024R2, the license Manager would not start and gave an invalid host id error. The MAC addresses detected by Ansys in the License Manager did not match all MAC addresses on the system, in particular, the one the license is issued to. Software & Version License Manager 2024R2, License Manager

ERROR - Ansys forrtl: Severe (47) error

Published September 24th, 2024 by Erdoğan Gökbulut

ERROR When using Ansys in batch mode, you may encounter this error in between runs. Intel(r) Visual Fortran run-time error forrt;: severe (47): write to READONLY file, unit 6, file <filepath> Image PC Routine Line Source Software & Version ***Workbench 2023R2*** *This example was taken from this version but is not necessarily limited to th

HOW TO - Reset Ansys Settings to Default

Published February 12th, 2024 by Erdoğan Gökbulut

Description The following solutions are quick tasks that reset basic Ansys settings back to default, resolving many many common issues that can arise during normal use. Solution Reset Your Ansys Profile Folder‍ (2 min) Reset Your Ansys License Preferences‍ (2 min) Run the Product & CAD Configuration Manager‍ (5 min)

RSM Installation Quick Start Guide (Windows)

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys Remote Solve Manager (RSM) is an application included with most Ansys software that allows you to push project solving to another faster machine, free up resources on the client machine to work on other projects. We also have a video series available here: HOW TO - Setup Ansys Remote Solve Manager (RSM) Why use RSM? To submit Ans

ERROR - No license for OpticStudio was found

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching OpticStudio you receive an error stating no license found. Zemax Error Message No license for OpticStudio was found. If you are attempting to run from a USB key, ensure that the key is plugged in. To activate a new Softkey, open Zemax License Manager Software & Version OpticStudio 2023R1 *This example was taken from this ver

INFO - Ansys License Disconnect Timeout Overview

Published September 24th, 2024 by Erdoğan Gökbulut

Description The License Disconnect Timeout period is duration after which the License server is hard coded to automatically check-in licenses from clients that have been disconnected, so that they can be used by other users. This value is a hard-coded into the License Manager and varies by Ansys version: 2023 R2 and Prior - 2hrs (effectively ~2-2.5

ERROR - Please contact your sales representative to request a machine change

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Login to the Ansys Licensing Portal (https://licensing.ansys.com) > click Lease/Perpetuals. Entitlements > Leases/PerpetualsPlease contact your sales representative to request a machine change. Software & Version Ansys Licensing Portal. https://licensing.ansys.com Description/Cause At the time of this article was created, only a li

HOW TO - Install Remote Solve Manager Standalone Services (RSM)

Published February 12th, 2024 by Erdoğan Gökbulut

Description RSM is installed by default with many Ansys software packages, however it can also be downloaded and installed separately. Solution Sign in to the Ansys Customer Portal. Info Trouble accessing the customer portal? Check out this page: Accessing the Ansys Customer Portal‍ In the navigation menu, choose Downloads > Current Release. If

HOW TO - Verify the Integrity of Installation Files

Published February 12th, 2024 by Erdoğan Gökbulut

Description If you're troubleshooting a stubborn issue with Ansys software, verifying the following items will help rule out several possible causes we have observed. Solution Step #1 - Verify Installation Files Are Saved Locally Installing Ansys from a network drive or over a VPN can cause problems with the extraction process, and or accessibility

INFO - Can I install Ansys on a secondary hard drive?

Published February 12th, 2024 by Erdoğan Gökbulut

Description If you're running out of space on your C-Drive or maybe prefer to install applications on a different drive, you may be wondering if it's possible and supported to install Ansys on a secondary hard drive. Solution Can I install Ansys on a secondary hard drive? Yes. There is no issues or concerns with installing Ansys on a secondary loca

ERROR - Cannot return a borrowed license

Published February 12th, 2024 by Erdoğan Gökbulut

Error Unable to return a borrowed license. Ansys borrow utility hangs or freezes. Description/Cause This type of scenario is most often caused by a communication error between the client and the server while borrowing or returning a license. The Ansys borrow feature is sensitive to slow or high latency connections such as VPN connections or poor W

ERROR - Attempt to populate the CVD 'license_files' directory...

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the detailed installation log. ...WARNING: Attempt to populate the CVD 'license_files' directory did not find a legacy ANSYS license file at the following location: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license.dat Software & Version

ERROR - Cannot Sign in to SpaceClaim 2023R2 with a Named User Account

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When using the Discovery Licensing Mode Manager to switch from Floating to Subscription mode, you are not presented with a login prompt to sign into SpaceClaim with a named user account. Software & Version SpaceClaim 2023R2 Description/Cause Cause is unknown at this time. Ansys Development Team is due to release patch available on 10/11/

ERROR - Destination File Could not be Created

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing Ansys from a zip file download, you receive this error when trying to run Setup.exe. Windows cannot complete the extraction. The destination file could not be created. Software & Version This error was given using the Structures 2021 R2 package but can be given with any of the zip file packages. Description/Cause This erro

ERROR - License Manager Server Hangs/Locks Up

Published February 12th, 2024 by Erdoğan Gökbulut

Error You experience one or more of the following symptoms: Can't RDP to the license manager server running on Server 2019. License Manager server locks/hangs on a re-occurring / frequent basis. Ansys Licensing Tomcat (tomcat9.exe) service consumes an unusually high amount of memory. Description/Cause There is a known issue with the Tomcat servi

HOW TO - Change Discovery/SpaceClaim Licensing Mode

Published February 12th, 2024 by Erdoğan Gökbulut

Description Discovery is sold as either a floating network license or subscription (aka named user license). The network license utilizes the traditional Ansys License Manager. The subscription utilizes Ansys Shared Web Licensing. By default, the licensing mode is set to Floating and not subscription. In order to use your product, it must be set

ERROR - Workbench plugin for Inventor does not work

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Workbench button is visible in Inventor but when clicked nothing happens or you receive a plug-in error. Example: Software & Version *********Workbench 2022R2******* *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause This could happen if previous versions of

HOW TO - Manually Reset Your Specified License Servers File (ansyslmd.ini)

Published February 12th, 2024 by Erdoğan Gökbulut

Description The Client Licensing Settings application will create/update the ansyslmd.ini file when you specify a License Server and press Save. There may be times when this file isn't working properly and needs to be reset. For example - on rare occasions, there can be invisible formatting artifacts left behind from old installations, server updat

ERROR - Unable to open Discovery through Workbench

Published August 12th, 2024 by Erdoğan Gökbulut

ERROR You receive a license error when trying to open Discovery by right clicking the geometry in Workbench. Request name disco_level2 does not exist in the licensing pool. No such feature exists. Feature: disco_level2 License path: 1055@LicenseServer FlexNet Licensing error;-5,147 Software & Version Workbench 2023R2 *This example was taken from

HOW TO - Modify the License Timeout Setting in Options File

Published February 12th, 2024 by Erdoğan Gökbulut

Description Depending on your workflow, Ansys software, and network connection conditions, you may experience situations where a license becomes abandoned and temporarily consumes additional licenses. While there are several options to manually release an abandoned license (See: HOW TO - Release a Stuck License ), you can also configure the timeout

ERROR - Cannot Uninstall Ansys Software Using Uninstaller

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Attempting to uninstall Ansys using the Uninstall.exe. You do not have options to Select All or check boxes next to applications. Run As Administrator was selected as well. Select All & Check boxes missing: What Uninstall.exe should look like: Software & Version Ansys Structures 2023R2 *This example was taken from this version but is n

Nasıl Yapılır - Ansys MBSE Kurulumu [Linux- Ubuntu]

Published July 19th, 2024 by Erdoğan Gökbulut

Açıklama Ansys MBSE Nedir? Karmaşık sistemlerin tasarımı ve yönetimi giderek karmaşık hale geliyor. Ansys MBSE gibi model tabanlı sistem mühendisliği araçları, bu zorlukların üstesinden gelmek için bir çözüm sunar. Ansys MBSE, sistem mühendislerine sistemlerin gereksinimlerini, işlevlerini ve bileşenlerini temsil etmek için güçlü bir modelleme platf

HOW TO - Run Product & CAD Configuration Manager

Published February 12th, 2024 by Erdoğan Gökbulut

Description If Ansys software isn't opening or components are missing or not functioning as expected, running the Ansys "Product & CAD Configuration" tool can solve many common issues. Common Causes: Improper or corrupt Ansys installation files or settings. Solution From the Start Menu, browse to the folder ANSYS [Most Recent Version Installed]

HOW TO - Uninstall the RSM Launcher Service

Published February 12th, 2024 by Erdoğan Gökbulut

Description Removing the RSM Launcher Service will prevent the necessary services for Remote Solve Manager from starting automatically with the workstation. Solution Info The RSM launcher service is automatically uninstalled when you uninstall RSM Uninstalling the RSM Launcher Service (Windows) To uninstall the RSM launcher service on Windows, run t

ERROR - SpaceClaim Structure Tree Items Disappear

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When using SpaceClaim, hovering the cursor over the Structures tree causes items to disappear. Software & Version SpaceClaim 2022R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Improper scaling, high DPI settings enabled for app compatibility. *This is one cause that has been i

HOW TO - Restore Results File From Corrupted Project

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article explains how to restore the results file from a corrupted project. Solution In the corrupted project search for the required “.rst” file and Open the Containing Folder. Open Mechanical from the restored Workbench project, click Solution in the tree and then the corresponding tab in the menu.

ERROR - Attempt to create the following configuration status file was unsuccessful

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the detailed installation log. ...ERROR: Attempt to create the following configuration status file was unsuccessful. This could cause problems during future licensing configurations. C:\Program Files\ANSYS Inc\Shared Files\Licensing\ansysli_data\.co

HOW TO - Run Dell Hardware Diagnostics

Published February 12th, 2024 by Erdoğan Gökbulut

Description If you suspect your computer may have an issue with failing hardware (CPU, RAM, etc), you can run their pre-boot diagnostics utility which tests your hardware without using the operating system. Other manufacturers have similar utilities, but the specific instructions vary. Source - How to Run a Preboot Diagnostic Test on a Dell Comput

ERROR - RSM Cluster Load Monitoring Does Not Open

Published September 24th, 2024 by Erdoğan Gökbulut

ERROR You attempt to launch RSM Cluster Load Monitoring, but nothing happens. How it should appear: Software & Version RSM 2024R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause There are files missing from C:\Program Files\ANSYS Inc\v242\RSM\bin\FrameworkDependencies *The cause(s)/solu

ERROR - Creo Toolkit Startup Errors

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching Creo the following error is reported: Creo Toolkit startup errors Creo Toolkit registry file C:\Program Files\ANSYS Ic\v222\aisol\CADIntegration\ProE\ProEPages\confid\WBPlugInPE.dat: application ‘WB222PluginProWF’ failed to start; see trailfile for details. Creo Toolkit registry file C:\Program Files\ANSYS Ic\v222\aisol\CADInteg

HOW TO - Install an Ansys FlexNet License Key/File

Published February 12th, 2024 by Erdoğan Gökbulut

Description You must install your Ansys license key on your License Server before clients can check out licenses. If you need help obtaining your license file, click HERE. If your file was file emailed to you (vs downloaded from the Ansys License Portal), the format that will look similar to this: license-ansys_hybrid_07162019_055853_993_PM.txt

ERROR - Black screen in CFX-Pre and CFD-Post

Published February 12th, 2024 by Erdoğan Gökbulut

Error The user experiences a black screen CFX-Pre and CFX-Post when working over Windows remote desktop and or their local computer. Software & Version CFX-Pre and CFX-Post 2019R1, 2019R2 & 2023R1 *This example was taken from this version(s) but is not necessarily limited to this version(s). Description/Cause There is an issue in CFX-Pre and

ERROR - License Manager Shows Blank White Screen

Published October 30th, 2024 by Erdoğan Gökbulut

ERROR You recently installed License Manager 2024R2 and when it launches you are able to see the side menu options, but nothing on the right side. What it looks like: What it should look like: Software & Version License Manager 2024R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Beca

HOW TO - View License Usage & Status

Published February 12th, 2024 by Erdoğan Gökbulut

Description In a multi-user environment where licenses are being shared, it can often be helpful to see who has different licenses checked out, both at the current moment and overtime. There are several ways you can do this. Solution View Current Usage Via Client GUI - 2021 R2 & After Windows Search> search for Ansys Client Licensing Setting

ERROR - Open Option Missing in Material Designer

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When Right clicking Material Designer in Workbench, you do not have the option to open a new MD Expected Behavior: Actual Behavior: Software & Version ***Workbench 2021R2*** *This example was taken from this version but is not necessarily limited to this version. Description/Cause There was a licensing related bug in 2021R2 that was fix

HOW TO - Change/Rehost a FlexNet License Server

Published February 12th, 2024 by Erdoğan Gökbulut

Description When an Ansys FlexNet license is issued/activated, it's keyed to a specific computer based on a hardware ID unique to that computer. This prevents the license from being installed on other computers and protects against unauthorized use of the license. If you need to move the Ansys License Manager to a different machine, you must first

HOW TO - Restore an Ansys license backup file

Published February 12th, 2024 by Erdoğan Gökbulut

Description Every time an Ansys license gets installed from the License Management Center webpage, a backup of the previously installed license file gets saved to a backup folder (if no license was previously installed, no backup is made). There may be times when you need to restore from a backup. Solution These steps need to be performed on the A

ERROR - Prerequisite error "MS ASP.NET Hosting Bundle 6.0.8"

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When installing Ansys, you receive the following error message. There was a problem installing the following prerequisites: MS ASP.NET Hosting Bundle 6.0.8 Would you like to re-try? If the installation of the prerequisites fails after multiple attempts, please attempt to install the prerequisites yourself, or contact your system administrator

INFO - Ansys New License Terms & Conditions

Published February 12th, 2024 by Erdoğan Gökbulut

By installation of the product license file, you acknowledge use of the product is governed by the existing software license agreement. Any additional terms and conditions, including warranties, contained in any purchase order are null and void. If a new license key has been supplied for the Program, or if the Program is being converted or upgraded

ERROR - Critical Error when Installing Ansys

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When attempting to install Ansys, you get a pop-up window indicating a critical error. Critical Error: (Not Responding) Software & Version Structures 2024R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Cause is unknown at this time. *The cause(s) we identified in this documente

ERROR - Fluent Launcher Crashes

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When starting Fluent in standalone mode, the Fluent Launcher opens, but when selecting between Meshing and Solution mode the Launcher crashes. The window disappears with no error message. Software & Version Fluent 2023R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Descrip

Numesys-com Glossary

Published March 28th, 2023 by Erdoğan Gökbulut

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All

ERROR - Proxy process identifier could not be determined

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When submitting a job via RSM you receive an error message. Example:[2023-04-04 3:56:52 PM] Submission in progress... 31 | [2023-04-04 3:56:53 PM] Proxy process identifier could not be determined. Probably couldn't be started. 30 | [2023-04-04 3:56:52 PM] Submission in progress... 31 | [2023-04-04 3:56:

HOW TO - Reset Your Ansys Profile Folder

Published February 12th, 2024 by Erdoğan Gökbulut

Description If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder. This resets multiple application settings back to their default state. Thi

GUIDE - Fix Ansys License Checkout Errors

Published February 20th, 2024 by Erdoğan Gökbulut

Description If your Ansys software won't open, opens but all features don't work, the Workbench toolbox menu doesn't load or you experience other licensing related errors, this article can help you resolve these and other licensing/checkout related issues. Rule Out Possible Causes Want a Quick Solution? Search your error message on the Installation

ERROR - License Server Lost for X Minutes

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR In Ansys Workbench, you receive the following error: Messages Error! License server lost for 10 minutes. Please save your work. License server will time out in 50 minutes if not reconnected before. Licensing path: ANSYSLI_SERVERS: 2325@AAAAAA, 2325@XXXXX FLEXlm Server: 1055@XXXXX Software & Version Workbench 2022R2 *This example was taken

HOW TO - Setup & Manage Shared Web Licensing Users

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will show you how to get Ansys up and running, using the Shared Web Licensing method. Shared Web Licensing is a licensing service, hosted by Ansys, that does not require any local licensing sever. Ansys software connects over the internet to the license server. Licenses and user access is managed via the Licensing Portal.

ERROR - Workbench Toolbox Does Not Load

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When opening Workbench 2021 R2 you receive connection errors and or the toolbox doesn't load correctly or hangs all together when launching. Connection timed out while reading data. The application has stopped waiting for a reply. The License server may be experiencing a high demand or a temporary outage. Try again later. Not connected to a s

ERROR - Ansys Add-In Missing in SolidWorks

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Ansys Workbench icon not showing in SolidWorks ribbon though Ansys is installed, properly installed and CAD Configuration Manager was properly configured. Software & Version Workbench 2022R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Depending on which version of SolidWorks y

ERROR - "Ansys BladeModeler" Not Available When Opening DesignModeler

Published February 12th, 2024 by Erdoğan Gökbulut

Error When opening DesignModeler, users receive an error that the licensed number of users has already been reached. Failover feature 'Ansys BladeModeler' is not available. Insufficient ANSYS BladeModeler licenses available. License number of users already reached. Feature: acfx_bldmdlr License path: FlexNet Licensing Error: -4,132 Description/Cause

ERROR - Request name disco_level1 does not exist in the licensing pool (-5,147)

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching SpaceClaim the following error occurs: Request name disco_level1 does not exist in the licensing pool. No such feature exists. Feature: disco_level1 LicensePath: 1055@<LicesenManagerHostName> FlexNet Licensing Error: -5,147 Software & Version SpaceClaim 2023R1 *This documented instance of this error occurred in this ve

ERROR - Connection Timed Out While Reading Data

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When opening Workbench, the loading screen is shown for several minutes, resulting in this timeout connection error. No tools load in the toolbox. Ansys Workbench Connection timed out while reading data. The application has stopped waiting for a reply. The l icense server may be experiencing a high demand or a temporary outage. Try again later

ERROR - Failover feature Ansys IcePak is not available

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When you have upgraded from legacy Icepak licensing to modern Icepak licensing (Electronics Premium IcePak in this case) you may receive this error. Increments are installed and available on license server. User launches, receives error that legacy Icepak licensing increments are unavailable: License Error ANSYS LICENSE MANAGER ERROR:Failover

HOW TO - Setup Elastic Licensing

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article is to assist with obtaining elastic licensing credentials as well as adding those credentials in the client License Settings. Solution Obtaining Elastic License Credentials NOTE: These steps can only be done by an Ansys Support Coordinator or Portal Administrator. Sign into licensing.ansys.com and search for your company e

ERROR - Can't Edit Mech Contours

Published February 12th, 2024 by Erdoğan Gökbulut

Error Not able to normally edit contours in Mechanical. Expected Behavior: Your browser does not support HTML5 video. Software & Version Mechanical 2023 R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause This typically occurs on a laptop with Nvidia RTX graphics c

HOW TO - Test if a Dell Motherboard has Failed

Published February 12th, 2024 by Erdoğan Gökbulut

Description If you Dell laptop won't post and you suspect a failed motherboard, there is one test that typically requested by Dell tech support. Note This procedure was for a Dell Precision 7560, but will likely work on other Precision models and may others. Solution Remove the bottom case from the laptop and disconnect the battery. Hold down the

ERROR - Unable to connect to or start local server

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When in workbench > you attempt to open a file with LS-Dyna > you receive the following error message and or LS-Dyna is not found within the Workbench toolbox. Unable to connect to or start local server. Software & Version Workbench 2021 R1 *This example was taken from this version, but is not necessary limited to this version unless

HOW TO - Release a Stuck/Reserved/Abandoned License

Published February 12th, 2024 by Erdoğan Gökbulut

Description Fixed The 2023R2 release of the License Manager improves and fixes the design and bugs that cause stuck and abandoned licenses to occur. We strongly recommend upgrading‍ as a first step to solve any related problems. There may be occasions where you need to manually release a reserved license. Most frequently this is required if the li

ERROR - Failed to get license for ncodedesktop

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching workbench, after the loading screen, you receive the following error message and are unable to see nCode tools in the toolbox. Failed to get license for ncodedesktop ANSYS LICENSE MANAGER ERROR - Failover feature 'Ansys nCode Level 1' is not available. Request name ancode_level1 does not exist in the licensing pool. No such feat

HOW TO - Fix Ansys Application Errors & Issues

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys application errors and issues can be causes by a number of different things. Knowing what those causes can be and what are the most common will help you identify and them out. Solution Possible Causes (most to least common) Solution Client settings/preferences are incorrect or corrupt Forced shutdown of application/OS. Installing

HOW TO - Open the Ansys License Management Center

Published February 12th, 2024 by Erdoğan Gökbulut

Description The Ansys License Management Center (LMC) is where you can see the status of the license server, install new licenses, view license server check-in/checkout logs and other management tasks. Solution Note The License Managment Center is only accessible from the local computer by default. If you want to make it accessible from other compu

HOW TO - Setup Ansys Remote Solve Manager (RSM)

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys Remote Solve Manager (RSM) is one of the most useful tools available in Ansys Workbench. The video series below provides step-by-step procedures in setting up the various components of RSM. Why use RSM? To submit Ansys jobs to a remote, typically more powerful computer for solution. To submit Ansys jobs on a local computer for an i

HOW TO - Identify what license features you are attempting to checkout

Published February 12th, 2024 by Erdoğan Gökbulut

Description When using Ansys software in a multi-user environment where you are sharing licenses with other users, or when you need borrow an Ansys license‍ so you can use it while not connected to the license server, or when trying to determine why licenses can't checkout, understanding what license features/increments the client software is attemp

HOW TO - Verify your license is valid & not expired

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article will walk through how to confirm whether or not the license you have installed on your license server supports the software version you are trying to use. Solution Step #1 - Identify your license expiration date(s) Method 1 - View your installed license file Open the Ansys License Management Center > click View FlextNet

HOW TO - Download & Install Ansys Student

Published February 12th, 2024 by Erdoğan Gökbulut

Description Used by millions around the world, students can take advantage of Ansys' free engineering software for homework, capstone projects and student competitions. Their renewable products can be downloaded at no cost by students across the globe and installed on any supported MS Windows 64-bit machine. Solution Ansys Student Versions | Free St

HOW TO - Reset Ansys License Preferences

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys software has many licenses and features/increments (specific functionally within the software). These licenses can be checked out and used in many different ways and may have been customized based on a customer's specific scenario. If a user is unable to checkout an appropriate license, a license is unavailable or is experiencing

HOW TO - Gather Ansys Diagnostic Logs

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys diagnostic logs contain information that help SimuTech support troubleshoot technical Ansys issues. Logs can be gathered from the computer that the client software is installed on and from the computer that the license manager is installed on. Solution Tip Collecting both sets of logs gives us more information and leads to faster r

HOW TO - Specify an Ansys License Server

Published February 12th, 2024 by Erdoğan Gökbulut

Description For your client Ansys software to run, you must first, specify, connect to and obtain a license from an Ansys License Server. If a license server was not specified during the client software installation or if the license server was moved, you must set this information appropriately on the client machine. If you already have Ansys inst

ERROR - Cannot Install OpticStudio 2023R2

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR You receive an error that you do not have permission to copy files into the installation folder even when running the installation with Run as Administrator rights. Software & Version OpticStudio 2023R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Controlled Folder Access is

HOW TO - Compress/Extract Data Using 7zip

Published February 12th, 2024 by Erdoğan Gökbulut

Description Compressing large data sets into one or multiple archive files (.7zip) before transferring them can make the process easier, faster and more reliable. The specific benefits are: Takes thousands of files and compresses them into only one or several archive files, allowing them to be handled more easily by file transfer tools. Reduces tr

ERROR - cx_Freeze: Python error / ImportError: DLL load failed

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When trying to refresh a system in mechanical workbench, the following error occurs. Error Text cx_Freeze: Python error in main script Traceback (most recent call last):File"C:\ANSYSDev\tfs_agent\_work\258\s\bin\release\python\lib\site-packages\oc_Freeze\initscripts\_startup__.py', line 74, in runFile"C:\ANSYSDev\tfs_agentVwork\258\s\felyx\i

HOW TO - Stop/Start the Ansys License Manager

Published February 12th, 2024 by Erdoğan Gökbulut

Description Stopping, Starting or Restarting the License Manager service can be necessary when troubleshooting different problems with Ansys software and can be done in several ways. Solution Warning for Multi-User Environments When restarting the server in a multi-user environment, the checkout/reservation status of all licenses will be reset on th

HOW TO - Check & Repair Windows Installation

Published February 12th, 2024 by Erdoğan Gökbulut

Description Ansys and other applications rely on Windows OS files and components and a healthy Windows OS is a pre-requisite to running Ansys successfully. A corrupt/unhealthy Windows installation can cause problems with Ansys software such as applications not opening properly, applications crashing/hanging, blue screens, problems with Windows upda

HOW TO - Troubleshoot Windows Update Errors

Published February 12th, 2024 by Erdoğan Gökbulut

Description In addition to not receiving important Security, Bug and Performance fixes, if Windows updates are not installing properly, this can indicate that your Windows Installation is not healthy. If your Windows installation is not healthy, this underlying problem can cause Ansys and other application not to function properly. The steps in thi

INFO - Issues Using OneDrive, Dropbox, etc.

Published February 12th, 2024 by Erdoğan Gökbulut

Description Backup applications such as but not limited to OneDrive, Google Drive, Dropbox and other file synchronization solutions have been known to cause project corruption and missing files. This can be due to files being locked by the backup software. OneDrive in particular can cause poor performance during solves if a large amount of I/O is re

HOW TO - Change the Hostname of an Ansys License Server

Published February 12th, 2024 by Erdoğan Gökbulut

Description This article provides instructions on how to modify your ansyslmd.lic file in the event that the hostname of the device hosting your licensing is changed. Solution Stop the Ansys License Manager. Note: In some situations when the license manager attempts to start when the hostname doesn't match what's in the license file, some services

ERROR - Unable to Attach Geometry from Creo

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching Workbench from the Ansys tab in Creo, you receive the following error: Ansys Workbench Unable to attach to geometry file C:\Users\Username\Documents\Creo 2.0\\\filename Unable to attach geometry. System.Exception: Unable to attach to geometry file C:\Users\Username\ at Ansys.Simulation.Core.Commands.RefreshModel.ExecuteCommand(I

ERROR - Thermal Desktop Unable to Get a License

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR After installing Thermal Desktop, you receive the following error: Using CRTEch LicensingUnable to get a license.Thermal Desktop will now terminate.Thermal Desktop: -25RadCAD: 0FloCAD: 0Sinda: 0TDDirect: 0HPC: 0 After selecting OK, the CRTech license manager will come up.From the license manager, please select ‘Run Report’ and send the results

HOW TO - Access the Ansys License Management Center from Other Computers

Published February 12th, 2024 by Erdoğan Gökbulut

Description By default, the Ansys License Management Center webpage, which runs using a Tomcat webserver, is only accessible from the computer it's installed on. This prevents any user on your network from being able to tamper with it's settings. If desired, you can setup and allow this to be accessed from other computers on the same network. S

HOW TO - Gather FlexNet License Server Host Info

Published February 20th, 2024 by Erdoğan Gökbulut

Description Before an Ansys FlexNet license can be issued, the customer must first provide Numesys with several pieces of information that come from the computer that will be running the Ansys License Manager. Solution Windows Flagship Ansys Products Step #1 - Select Deployment Method & Host Computer Select your Deployment Method from the Option

HOW TO - Uninstall Remote Solve Manager (RSM)

Published February 12th, 2024 by Erdoğan Gökbulut

Description RSM is uninstalled when a full uninstall of Ansys is performed. The RSM components can also be removed independently of a full uninstallation. Solution RSM can uninstalled as a stand-alone package: In Windows Search, search for Uninstall Ansys [Product Version], and right click, and Run as Administrator. In the Product Uninstallation Wi

ERROR - Cannot See Model in Graphics Area

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Model does not appear in the blue window pane. Options like Zoom to Fit or different display settings do not correct the issue. Software & Version Mechanical 2022 R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause In this case, both the graphics card driver and the BIOS were out o

HOW TO - Set User License Privileges via an Options File

Published February 12th, 2024 by Erdoğan Gökbulut

Description Need to reserve a license so it's always available for a particular user, hostname, display name, group, etc.? Need to allow or deny the use of features to a user, group hostname, etc.? Need to set the idle timeout for participating Ansys products and more? While this take a little time and consideration depending on your use case, th

ERROR - Fatal Error Opening Workbench Files

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Fatal error occurs when attempting to open Workbench project files in File Explorer. Opening Workbench project files through Workbench works without error. Framework error caught : Unknown command line open “File Path of file”, valid options are : -A addinsfile: Use addins file ‘addins’ -B : Run in batch -C configfile: Use configuration ‘confi

ERROR - Hostname is not a valid hostname, exiting

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR License Manager will not start after hostname of the server was changed. “NewHostName”: Not a valid server hostname, exiting.Valid license server system hosts are: “OldHostName”Using license file "C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.licUnable to kill lmgrd.exe. Please kill this manually by opening the Task

ERROR - Workbench won't open / launch

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When attempting to launch Ansys Workbench, it never opens. There is no launch/loading screen. It's like nothing happens when you click the shortcut. Loading screen If you do get a launch or loading screen, please wait 5min. This screen can often take several min if the software can't contact a license server or is slow to do so. If it does

ERROR - Request Name 1 Does Not Exist in the Licensing Pool

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When trying to run a solve you receive an error message stating Request name 1 does not exist in the license pool. ANSYS LICENSE MANAGER ERROR: Request name 1 does not exist in the licensing pool. No such feature exists. Feature: 1 License path: 1055@LicenseServerName FlexNet Licensing error:-5,147 *** ERROR - ANSYS license not available. Soft

ERROR - Could not connect to any license server. The server is down...

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR When launching workbench > after the loading screen > you receive the following error message and are unable to use the software. Could not connect to any license server. The server is down or is not responsive ANSYSLI_SERVERS: 2325@YourLicenseServerName FLEXlm Servers: 1055@YourLicenseServerName Could not connect to license serv

ERROR - Laptop battery drains excessively or gets very hot

Published February 12th, 2024 by Erdoğan Gökbulut

ERROR Your battery drains faster than expected when unplugged, or your computer gets very hot to the touch after being left in your computer bag. Software & Version Windows 10 and 11 Description/Cause By default, Microsoft enables moderns standby on all Windows computers. This allows the computer to wake up and install updates while your compute

ERROR - Problem during getAllQueues

Published February 12th, 2024 by Erdoğan Gökbulut

Error Error occurs when trying to refresh the queues on the HPC resource in RSM Configuration Querying cluster queues failed: Problem during getAllQueues. The parser was unable to parse the output and did not output the variable: RSM_HPC_OUTPUT_GENERIC. Error: bash: /RSM/Config/scripts/../../ARC/tools/linux64/arcqueues: No such file or directory Out

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